Trust Center

Security and Privacy at AppointmentGuru

We take the security and privacy of our clients seriously

  • Compliance

    Last updated Tue, Jun 29, 2021
    • GDPR
    • POPIA
  • Product Security

    Last updated Tue, Jun 29, 2021
    • Role-Based Access Control (RBAC)
    • Self-Serve User Management
  • Data Security

    Last updated Tue, Jun 29, 2021
    • Data Encrypted At-Rest
    • Data Encrypted In-Transit
    • Passwords Encrypted
  • Privacy

    Last updated Thu, Jun 17, 2021
    • Privacy Policy
  • Incident Management & Response

    Last updated Tue, Jun 29, 2021
    • Data Breach Notification

      South Africa:
      As required by South African law under the POPI act, any data breach will be reported to the Information Regulator as well as any parties whose personal information have been accessed or acquired by an unauthorised party

      Please also see our data breach policy: https://appointmentguru.co/data-breach-policy/

  • Availability & Reliability

    Last updated Tue, Jun 29, 2021
    • Data Redundancy

      Our data is redundant across multiple geographic regions

    • Infrastructure Redundancy
    • Status Page

      Update and status information for all critical AppointmentGuru services

  • Organizational Security

    Last updated Thu, Nov 25, 2021
    • Confidentiality Agreements
    • Limited Employee Access (Principle of Least Privilege)
  • Business Continuity

    Last updated Tue, Jun 29, 2021
    • Disaster Recovery Plan
    • Data Backups

      Our data is redundant across multiple geographic regions. In addition we run daily backups which are encrypted and stored in AWS S3

  • Infrastructure

    Last updated Tue, Jun 29, 2021
    • ISO 27001 - Data Center

      AppointmentGuru hosts with DigitalOcean.
      Read more about DigitalOcean's certifications here: https://www.digitalocean.com/trust/certification-reports/

    • PCI-DSS - Data Center

      AppointmentGuru hosts with DigitalOcean.
      Read more about DigitalOcean's certifications here: https://www.digitalocean.com/trust/certification-reports/

    • SOC 2 Type II - Data Center

      AppointmentGuru hosts with DigitalOcean.
      Read more about DigitalOcean's certifications here: https://www.digitalocean.com/trust/certification-reports/

  • Threat Management

    Last updated Tue, Jun 29, 2021
    • Responsible Disclosure
  • Subprocessors

    Last updated Tue, Jun 29, 2021
    • Name
      Purpose
      Location
      Amazon Web Services
      Hosting physical files (S3)
      Ireland
      DigitalOcean
      Hosting
      Germany
      Mailgun
      PubNub
      Stream